A new report into regional news audiences has confirmed what communities like Glen Innes already know: local journalism isn’t just about headlines — it’s about connection, trust and community wellbeing.
The Engaged Journalism in the Heartland report, led by researchers from the University of Canberra and RMIT University, surveyed almost 8,000 people nationwide and interviewed hundreds more across regional Australia. The findings provide a detailed picture of how country people consume their news, what’s missing from coverage, and why local outlets remain essential despite the pressures facing the industry.
“local journalism isn’t just about headlines — it’s about connection, trust and community wellbeing”
Local news and community wellbeing
According to the study, being informed on local issues is one of the strongest predictors of community wellbeing. People who keep up with what’s happening in their towns are more likely to feel connected and engaged with their community.
For many regional Australians, including those in Glen Innes, local newspapers remain the most trusted source of information. That trust is based not on brand reputation or journalistic awards, but on something more personal: relevance. Respondents said they place faith in local news because it is about their area, because local journalists understand the community, and because they know the stories are grounded in local voices.
The decline of local outlets
Despite this importance, regional news outlets are contracting. Since 2019, Australia has lost 184 news outlets, and more than 60% of those closures have been in regional or remote areas. This has left some communities without any dedicated news service at all, forcing residents to rely on word of mouth, social media or distant metropolitan coverage.
Participants in the study described the loss of local print newspapers as a blow not just to information, but to routine and social connection. One recalled how, “every tradesman would have the paper at lunch, at smoko. You’d always be exposed to it. Since the local paper stopped, people feel lost.”
The study also found that community events and services are often under-reported in regional news. Participants said that many local gatherings, initiatives and resources go unnoticed unless shared by word of mouth or on social media. They wanted stronger coverage of the everyday fabric of community life — from local festivals and fundraisers to services that residents rely on — so that more people can take part, stay informed, and feel connected.
The rise of engaged journalism
One of the striking findings was the role that ordinary people are already playing in producing and sharing local news. Community members are not just passive consumers — they contribute photos, tips, stories and perspectives. Many see this as a way of filling the “news gap” themselves.
The researchers call this “engaged journalism” — an approach that involves the community in shaping coverage and ensures stories reflect a broad range of voices. Examples include photo contributions, community forums, vox pops, or simply giving space for readers to suggest what stories should be covered.
Keeping Glen Innes connected – local news for local people
For Glen Innes News, a volunteer-run publication, the report confirms the relevance of our mission. At a time when regional voices are shrinking nationwide, our role is to provide trusted, relevant and community-driven coverage that keeps Glen Innes connected.
We know from this research that what matters most is relevance: covering the issues that affect everyday life here, amplifying the voices of local people, and providing news with “soul” — the kind of reporting that builds belonging as well as understanding.
As larger outlets retreat and paywalls restrict access to critical information, the role of community news outlets has never been clearer. Glen Innes News exists to ensure that our community continues to have a voice, a record, and a trusted place to turn for local news.
Click to view The Engaged Journalism in the Heartland report.
